The City of Troy owns its utilities; which includes the Electric Department, the Water Department, Sewer Department, and the Billing Department.  This allows the City to provide unparalleled service and support to its citizens. Troy Utilities’ goal is to provide safe, efficient, and economical electric, water, and sewer to its 7,800 customers.

Office hours are 8:00 a.m. – 5:00 p.m., Monday through Friday (except for City Holidays).

For after hours emergency Electric, Water, and Sewer issues such as power outages and broken water/sewer lines, please call (334) 566-0177.

Apply, Transfer, Disconnect Electric Service

Billing and Payment Options

The City of Troy Participates in Alabama 811 “Call Before you Dig.” Click HERE for a comprehensive map.

Water & Sewer Specifications for Troy Utilities

Alabama Department of Environmental Management

Contact Information


Brian Chandler
General Manager
of Utilities

Mike Davis
Assistant General Manager
of Utilities

Hannah Falk
Executive Assistant
of Utilities

Solomon Brackett
System Engineer

Ethan Mount
Water & Wastewater Engineer

301 Charles W. Meeks Ave.
Troy,  AL 36081

Mailing Address:
P.O. Box 549
Troy,  AL 36081-0549

(334) 566-0177

(334) 670-6061

Utility Billing

Gabriella Law
Office Manager of
Utility Billing

(334) 566-0177

(334) 808-7404

Click HERE to email the
Utility Billing Department