Utility Billing and Payment Options

Utility payments may be made in the following manner:

  • Online Bill Pay
    Setting up an online account is easy. Just follow these step-by-step instructions:

    1. Got to www.troyal.gov and click Online Payments under Quick Links or click HERE.

    2. Under Available Services, click Utility Billing.

    3. Create an account by clicking Register under Login to Account Management and entering your email address and name and creating a password. An email containing a link to activate your membership will    immediately be sent to your designated email address. If you do not wish to create an account, you may make your payment by selecting the Quick Pay option. You will need your account number and last payment amount.

    4. Click on the link in the email. This should take you to the Utility Billing Login screen. You should see a message stating that your membership was successfully activated.

    5. Enter your email address and password. Click Log In.

    6. Select Add an Account and enter your account number exactly as it appears on your bill (include dashes) and the last payment amount. If this is your first bill, your last payment amount will be your connection fee, either $5.00 or $10.00 (enter as 5.00 or 10.00).

    7. You are done! You can now manage and pay your Troy utility bill online! Your options include:
    • Pay Now
    • Schedule Payment (This is a manual, non-recurring payment option where you choose a future date for your payment to be processed.)
    • Auto Pay ( This is a regular, recurring payment option where your credit card payment is automatically processed on the same day every month on a day of your choosing.)

  • Automatic Bank Draft
    Automatic Draft is a free, convenient way to pay your bill automatically each month. You no longer need to write a check, because this bill payment process electronically debits funds from your bank account each month. Click to download the Automatic Bank Draft Authorization Form. .

  • Inside City Hall - We accept checks, cash, debit, credit or money orders. 

  • Our Drive-Thru Window  - We accept check, cash, debit, credit, or money orders.
  • Our Night Depository - Located at the drive-thru window. Payments placed in the night depository will be posted to the account on the following business day. Please make note of account number or service address. We accept checks or money orders only. No cash please. The City of Troy is not responsible for cash placed in the night depository.
  • By Phone For Automated Service dial 866-236-8031 or to speak directly to a customer service representative dial 334-566-0177. You may pay with a Debit or Credit Card (Visa, MasterCard, American Express). Please have account number, service address and card number ready.

  • By Mail with a check or money order. No cash please.
    Mailing Address: City of Troy Utilities - PO Box 549, Troy, Alabama 36081.

  • Levelized "Budget" Billing
    Levelized Billing is designed to eliminate the drastic fluctuations in your monthly utility bill. Your bill will be the same amount every month, based on your average monthly usage and calculated annually. This reduces the extreme bills you experience in the late summer or winter. Please email utilitybilling@troyal.gov or contact a customer service representative at (334) 566-0177 for more information.