How to Use PATS

1. Please provide at least 24 hours’ notice by booking your trip before 3:00 p.m. on the business day prior to your trip.

2. Call (334) 674-2451

3. To help us schedule your ride efficiently, please have the following information ready for our dispatcher:
a. Personal Details: Your full name and a reliable phone number
b. Pick-Up Information: Your physical address and any specific directions to help our driver find you
c. Trip Details: The date and requested time of your transport
d. Destination: Your destination name and full address
e. Route Request: Any additional stops required during your trip
f. Special Requirements: Please let us know if you require an ADA lift or any other specialized assistance.


Cancellation & No-Show Policy

If you need to cancel your ride, please notify us at least one hour before your scheduled pickup. Failure to cancel in advance will result in a “No Show.” To ensure fair access to our services for all passengers, three No Shows within a 30-day period may lead to a 14-day suspension of riding privileges.