Welcome to City of Troy Utilities Department

The City of Troy’s Utility Department is committed to our loyal and dedicated customers. Our objective is to provide you with the best possible service at the lowest possible rates. We are proud of the fact that our utility rates are among the lowest in the state. Our employees are aware that service to our customers is our most important concern and always strive to provide that service with courtesy and efficiency.

Our goal is to make doing business with us an enjoyable and rewarding experience. As you tour our website, we hope you will benefit from the information we have provided. To access more specific information, just point and click on the desired subject.

The City of Troy owns its own utilities; which include the Electric Department, the Water Department, Sewer Department, and the Billing Department.  This allows the City to provide unparalleled service and support to its citizens.  Troy Utilities’ goal is to provide efficient, effective and economical electric, water, and sewer to its 7,800 customers.



Utility Billing

Brian Morgan Director of Administration
Faye Knotts Administrative Assistant

Phone: 334-566-2130

Fax: 334-808-7404!

Click HERE to email the Utility Billing Department



Brian Chandler General Manager of Utilities
Mike Davis Assistant General Manager of Utilities
Jan Stephens Office Manager


Phone: 334-670-6031

Fax: 334-670-6061

Click HERE to email the Utilities Department

The City of Troy Participates in Alabama 811 “Call Before you Dig.”  Click HERE for a comprehensive map.

For after hours emergency Electric, Water, and Sewer issues such as power outages and broken water/sewer lines, please call (334) 566-0500.